Hi S,That was a few years ago.On the other hand, I recently had a parcel delivered & the courier supplied 6 photo's  .......  of other peoples parcels for the same building, but not my parcel.Following up on that now

Callum,Yep getting good at email screen shots along with feedback screen shots & assorted other information but it's very hit/miss as to whats going to work.A buyer that failed, even had a neutral removed that simply stated the basic facts about why it failed, & yet, no personal information, no swearing, no defamation (all facts), TM won't explain why & won't reinstate it but won't remove his snappy feedback off my account. 

With my latest situation, I now have GPS tags within the 3 very separate houses in the location plus with the correct house number showing as well & the courier company is following up with the driver, so I may yet, get this one dealt with properly but can't claim on it because it's already a month since sent & the buyer only just let me know via feedback.Plenty of other feedback where the buyers feedback declared they would change it after parcel delivery, but they don't often do it (of course) & TM won't help.Theres another feedback from long ago where the buyer openly just did it to P^ss...

When it comes to feedback, livechat always defers back to the feedback teamI have a few other feedback where the buyer has been a bit off but outright nasty in emails & Tm refuse to remove the feedback regardless of what I send to them & often stating the buyer is simply expressing their concern about the trade.Others will state in the feedback, that they will change the feedback once they have the parcel & refuse to reply to emails or change the feedback once the delivery has been done.I have in the past reminded TM of that statement but still won't do anything about it.

Not that simple to discover AND confirm a possible fault without return and inspection.Also, any return policy by any business including Trademe can only be enforced by law IF that policy follows the GOVT applicable retail regulations.TM's return policy includes the wording "We expect" (which is a request/ suggestion, and not a legal requirement)I have had "faulty" items returned and sometimes it is obvious (take your pick of ....) neglect/abuse/ ignorance on how to use the item and it becomes obvious after retesting/ inspection that the item is faulty (or not).In cases of confirmed faulty ...

Best practice is for the buyer to return the item for inspection at their cost, then base the refund on the results of the test.If the grinder tests ok under load, then refund the original deposit, If the grinder test fails as explained, then refund the original deposit & the reasonable cost of returning the time to you.If the buyer refuses to return the item, then it really is up to you as to what you do.Personally, if it's a low value item & the cost of getting it back is comparatively expensive, then just refund the original deposit & leave the item with the buyer

ALL of this is easily fixed by Compulsory Address when selecting shipping options with the option of an alternative address, (alternative addy, which is a current featureThink about it, You have just brought an item, sitting at/with your computer (ph/ tablet etc), ON the Trademe website, selecting a shipping option for the item you have just purchased  .. .. .. ... ONE more step to include an Address.If doing auto bidding, preselect a delivery address on your TM account.

I am probably only noticing it because I print my sales (edit page to suit) for sorting later on,  because I don't have the capacity or setup for dealing with sales on an instant daily basis completed & shipped.Previously, address's would instantly appear on the specific sold page at the same time as date/time sold (automatically supply address when item sold).It appears as if ppl are holding off on supplying their address until the item is paid for.What I don't know is, if that is the situation, OR, if there is a random delay between the item sold & the address being attached to the sold item

Most of my sales are via Buynow and they have selected one of the shipping options.When I check a sold listing on TM, thats often all I get (shipping option selected but no delivery address)Sometimes the address will appear the next day on TM / sometimes it's emailed directly to me.

ALL Trademe transactions are NZ bank account, sellers exchange rates are NOT the buyers or Trademe's problem. Yes you can have another TM account to serve as a "drop shipping" account but it has to  be an "Ïntrade" status.The listing descriptions must clearly state the items are not stored in NZ & a clear estimate of delivery times is to be included.Shipping charges are within NZ based, you can't supply overseas shipping prices.All this must be confirmed with TM admin before you set up the account