Basically, when the courier company has proof of delivery to a std location (Eg: mailbox, with no alternative options offered), then it's up to the buyer to prove who stole the parcel & at that point it's a police matter with theft charges.If the courier had an alternative delivery location offered (Eg: front porch/ back door etc) & the courier put the parcel at the front gate/ fence, then the courier could be responsible for an inappropriate delivery & at that point ic may be possible for a small claims court if the company won't refund the buyer.The reality is that moment the parcel is in...

HI Michelle, I am David's wife and I have had to step in and help him get the buyers purchases sorted because of the new changes which are too time conusuming for him to now sort himself. I seriously can see that Trademe is not considering the difficulties the seller is having with these changes. Has Trademe forgotten that their revenue actually comes from the seller who pays the fees, NOT the buyer who simply pays the seller. If selllers give up because its too hard, Trademe loses their income. Perhaps the software programmer should list some items on trademe themselves and experience what...

"You’re using an outdated template Using the new shipping template will provide buyers with transparency about delivery time and total cost of purchase. Plus your listing will get a boost in search"*******************************************With the new template being very restrictive, it's forcing sellers to promise delivery times that they have no control over.That message is also a clear threat that your listings won't get the same attention by using the old systemDelivery times have also been randomly badly effected by Covid workloads

I had a buyer that got pretty nasty about non delivery of a parcel until I sent them the courier photo's of the parcel on their doorstep AND a letterbox photo. Suddenly went silent 

The new shipping templates are generally unreasonable in that they offer fixed schedules for delivery time frames.Theres so many real life situations that blow that away including  but no inclusive to  ...Seller & courier driver Covid infections/ Local & nationwide weather conditions & a whole host of other possible reasons for slow delivery.Those TM delivery instructions are supposed to be a guideline only, but some buyers read them as rigid maximum time frame instructions

TM appears to be presuming we will all only be using Book a CourierThe changes also appear to be reflecting a high preference for a full commercial selling setup.Eg: Aliexpress/ Alibaba type setups for full commercial selling setupNot a site for the domestic market/ joe bloggs    

Callum, As you know, I do use and advocate for the My Products usage.I haven't used the old basic lister in any form for many years as I see it being a complete waste of space and time for anything.The only reason I can get around the P number search problem apart from having access to the old website (desktop function) is because I have to print all my sales and I can manually search for specific details offline from TM.BUT, Printing takes about 20 more clicks on the "upgraded TM", to achieve the same single printed page that I was getting on the old website AND now don't get the photo pri...

Yep, still frustrating to trace.All to often I get those plus a different name and no subject line or nothing able to be traced all in the same tradeDifferent email addy plus different name plus nothing to reference on the subject line.Even the delivery address details are sometimes different again, to everything else.

Yea all that and moreCan make for a messy trail to follow on a long winded trade.It even defeats those email services that group the same address's in to one block for reading

The value of the item only has an impact on travel insurance.Other then that it's about 70% volume with some weight alterations.Eg: I had to send two bare computer Harddrives to Singapore for warrantly a couple of years ago.Parcel of around 17cmm x 8cm x 12cm = $45 international shipping.The two hdds came back as two separate brand new sealed external hdd retail box's that if I had shipped that size out,  would have cost me around $150 for me to pay to sendThats the type of difference we have in NZ for international shipping outwardChina has a long standing international postage agreement a...