Hi there, I have been listing teddy bears under the same category, tonight (Russ bears), and it's been going smoothly until suddenly the option to calculate shipping through Trademe, when setting up the auctions, has just vanished. I have have been doing everything the same and listing them under the same category so I don't know what has happened. I have many to list and don't want to go the long way round to edit any new listings to say that shipping will be calculated after the auction ends because I get comments still asking how much shipping with be and the whole process before, du...
Late last night, I figured out that when you start typing the address, a link pops up underneath saying 'can find the address?' (or something like that) click on it and you then type the address in manually. Well, that worked! Same address! I was able to book the parcel. I don't understand this other than a possible Trademe glitch with some addresses?
I am having the same issue over the last 2 days trying to book 2 parcels to send. Even when Trademe's postal system automatically finishes the address for you, it says the address is incorrect! So the address that Trademe auto filled for the parcel is not being recognised by Trademe itself AFTER the fact! The first parcel booking seemed to work when i used my computer instead of my phone but here i am at my computer booking the second one and it wont work.
Thank you, S, Referring to your message higher up, i cleared cache in my browser and it made no difference. Through this new Trademe layout, on both of my devices, i can no longer see the Trademe users who ask questions; they come up anonymously. Its a bit 'in the dark' now. Thank you for your support with this! I have started a new auction for the item (relisting wouldn't allow me to make changes that i wanted to) and maybe the watchers and second highest bidder will be happy to have a second chance at winning the auction :) If they can find the auction. Heres hoping by chance, that they ...
I managed to find the chat Bot feature at the bottom right corner of the Contact page and typed to a real life Trademe support person who was able to help out. My success fee and auction setup fees have now been refunded by the support person (to my Trademe account, not to my bank account unfortunately). Unfortunately i also cant offer the item to the second highest bidder due to TradeMe's current changes to their background system. So beware that if a sale doesn't go through, you may not be able to get a fee refund option without talking to a Trademe support person and the feature to offer...
Buyer wants to back out of a sale ("opps has item already" then someone in the family is ill and they need the money etc), leaving me with big success fee and the option to get a fee refund seems to have disappeared. I've been through all the Trademe help section and the instructions and screenshots are either outdated or just absolutely do not look like what i see on my computer or phone. There is nowhere to click on/go to, if the sale isnt going through and you are having difficulty with the buyer. There used to be and you could request a fee refund and offer the listing to the second lea...