Also I find the bot on customer support extremely annoying, offering all sorts of completely irrelevant solutions & not transferring me to a person. Really it shouldn't be that hard to reach a person should it??

I have a problem with book a courier if trying to book NZPost, it comes up with address needs updating but gives out exactly same address using their system & still won't accept it. Aramex accepts no problem, so I usually just use that but it's meant to be a choice & sometimes I NZpost are cheaper but I can't use it. What's happening here?