Same for me Cheryl…I know it is not good enough. I live rural and drive 20km to an agent so need to co-ordinate drop off but I HAD TO HAVE a barcoded label. It appears the manage my bookings portal is disabled. Maybe a positive sign a solution is nearby. I suggest using TM live chat - but it may mean rebooking with NZPost. Their process enables two options to access the PDF over Aramex that only emails an attachment. TM have admitted they are dealing with a bug so yes the ‘gliche’ is real 🙃 Your situation if involving a physical Aramex driver arriving to collect probably means they can prin...

As a footnote - in the past when I have written or printed the tracking number on both NZPost and Aramex parcels the drop off agents will not accept them. Maybe it is a small town / rural issue but without a barcode there is no accepting of the item. I used to try and say surely you as the agent can print a label and at both locations (noting one is an NZPost shop) been told a flat NO.

Funny how no two members seem to see the same screens. Maybe TM in the infinite wisdom of what can be have changed the process while addressing the issue of this known bug. As Gary suggests you usually get a blue download box or the above grey box with NZPost. Aramex doesn’t give those options it just says write the tracking and emails the label. I would phone the service provider directly and ask them to email the label. The manage your bookings list usually gives you ability to download the label with NZPost….I will see if I can get a screen shot of what I mean.

Hi Cheryl- I phoned my local Aramex depot and they emailed a label within 1hour. Elijah - NZPost is different to Aramex in that you can download your label from the courier booking manager ( you can switch to desktop view even with a phone / mobile device). So as you can download from TM you can then print or email..whatever because the PDF is downloaded to your device. Aramex is the hassle because their PDF is only accessible on the email (download access from the email). Several drop off agents with Parcelconnect network (Aramex) NEED a barcoded label to validate the drop off so a written...

For anyone coming across this issue using Aramex and definitely need the barcode…you can either ring your local Aramex depot and request a label be emailed (mine took a bit over an hour to turn up). Or the other option is request a refund and credit for the difference in cost from Trademe (using chat) and rebook with NZPost as NZPost offer download labels from TM courier manager. (Aramex is emailed PDF only with only option to contact them directly and wait).

I just phoned Aramex directly and apparently they can email the PDF barcode label to me. I checked the ‘manage bookings’ page on both desktop and mobile and my Aramex bookings do not show a ‘print label’ box. They only suggest writing the tracking detail.

Hi Gary - I looked at that last night. NZPost gives that option but not Aramex. Aramex just says write the tracking number on your parcel. I am on a mobile device though so that may be the difference…might have to find a desktop site that is useable in my house. Certainly in the past I have only seen the PDF for Aramex on the email and TM would have suggested accessing via your option if that was possible (at least you would think that). NZPost you can download the PDF from the TM screen - Aramex doesn’t do that from what I have seen.

I will just delete my thread - I just requested an individual service with Aramex and need a barcode for the agent I drop off to (they will not accept otherwise…not printed or handwritten tracking detail). I just want the PDF but cannot even find where it is…NZPost I believe alllows reprints via TM but Aramex was just on the email attachment. Really annoying as I have to drive some distance to the agent and this will mean an additional drive.

AJ & S - you expect casual sellers to bother? We pay the same fees (at least the majority of the time), request promotions but are not of focus because data overlooks that.

Hi S - Appears very much like during the pandemic and a certain payment pathway was offered for a period at no additional charge. Only when that period ended did users discover there was no stepping back…