Tim Here is link to a previous similar post, You have done your part and it was delivered with proof from courier, Do not refund, it has either been stolen, or they are trying to scam you, https://help.trademe.co.nz/hc/en-us/community/posts/12627132460559-Buyer-claims-item-was-never-delivered-do-I-need-to-refund

Andrew           If you have a PO address, just use that, NZ Post are the only ones that can deliver to a PO Box, If it is booked through Aramex, It will be handed over to NZ Post to deliver to the PO Box, As a rule all Rural parcels booked through Aramex get handed over to NZ Post to deliver, Aramex do not deliver to rural as will be outside their delivery Zone, Best option is just use your PO Bx address, Do not use your home address if it is a non delivery address, A rural non delivery address is usually because the address owner has not registered or paid for the rural delivery service...

  Julie   Just use the desktop version on your phone browser as more functional than the apps, I do not use the apps, just desktop on computer and devices, as others have always said too many issues with the apps, and they do not have all the functions, Stick with what you know, the desktop version,

Maybe a work around, is by using the Blacklist on Bidbud, and remove them via there?, I still have the old formats, so have not seen it on the new format blacklist page?, and have not encountered issues like this not being able to remove members, as now and then I take some off too, once members have proven themselves,

  L One reason, I have never updated the shipping template in My Products, so I can have free form, to do my own costs etc. Only downfall cannot do Multi Quantity, but that is ok, only ever had a couple of things that used it, it is a small price to pay not being locked into the new shipping templates, I do not want to be locked into delivery days etc. being stated on your auctions, my feedback speaks I ship fast, a lot of auctions I see now can be up to 4 days?, backing themselves, that could actually make buyers look elsewhere?, as a lot of mine are overnight or 2-3 days,

  Gary-NZStocked Possibly another of their bright ideas, that no real thought has actually been put into it, as they are not big users of Trade Me & cannot see the bigger picture, My mind boggles over this, really!, um, it is a definite no from me,

I wish Trade Me would follow suit and go back to the old site, 

Occasionally I get similar from Buyers, my suggestion is to ask if they are trying to pay via an app?, and ask them to try paying from an actual Website, Usually it is the apps causing the problems, as they always come back saying that worked, Many years ago it was known there was an issue with the ASB apps, So had on my auctions, ASB App users please use the ASB Website,

Ok, an update on this subject, a couple of days ago I was speaking to person on chat, asking for a note to be put on my account for later this year, they gave me incorrect information saying no, you cannot use Trade Me overseas, did not even ask where I was traveling too?, as we know some countries like Australia are fine!. but still get note put on my account for time period when I will be accessing from there, I sent a message later to ask if rules had changed?, an experience knowledgeable old hand got back to me yesterday and it is all cleared and ok, noted on my account, not Australia, ...

As with others if shipping was on Auction, it woulds be no, You formed a contract to that stated shipping, if they are asking for more they are breaking the contract, and if it was more, buyer may have just moved on to someone else's auction, As a Seller I just suck it up, my error etc. if I have wrong shipping on Auction, I would never go back and ask for more, It is my problem not theirs,