David If you need to refund the buyer because they are un contactable, ring your bank, explain that you have money in your account & needs to be sent it back to account it came from, they can organize to send money back to account it came from, or set it up for you to transfer it back, via pay someone on your list,  (I don't know if all banks will do this, but mine will), you then have proof if needed,(bank screen shot) for Trade Me that money was refunded, along with unanswered E-mails, if it is starting to drag on way past the 7 days as in Trade Me's code of Conduct, just cancel ...

  Sean You just use ping and pay shipping on the auctions, once seller has confirmed the combined cost they just refund the overpaid back to you, it is easy for the seller to do that, This is one from a few days ago I received from seller, Shipping that was not required, so they refunded,

It's a joke, they would not release address details for the one I applied for, as seller did not want them released to me??, seriously, since when does the seller have a say in this?, they should not even know until they get notified,they do the crime they should face the consequences?, only option left is to go to Police, Trade Me seriously failing us now, we do not get all the protection we used to, But then again, I think some of the staff are dam useless, and seem dodgy themselves,

Gary-NZStocked I received a parcel this week 49cm x 39cm x17cm booked as a large Bag, within Island !, it included a flat 38.5 x 38.5 flat square item with other stuff, That flat item for one will not fit into a bag, not rocket science, Had it been packed with care easily gone for the $10.71 with Aramex, but this parcel was in the $21.18 range !!, So the couriers been cheated out of a good $10!!, unbelievable, What I was charged was fair no need to question as send the same items, But when it turned up with a JV Bag code, alarm bells !!, and was not expecting a parcel quite that big!!

  Kate Yes, this is my problem for the few auctions like this, https://www.trademe.co.nz/a/marketplace/toys-models/lego-building-toys/duplo/listing/3727755661?archive=1&bof=TodaRHtE

Steven Most here buy their bags off Trade Me, there are a lot of sellers that sell the white bags, As I am one who buys their bags on here, Also make sure your item actually physically fits inside a bag size you book it at, Do Not sit your parcel on top of a bag and use those 2 dimensions alone, that is wrong, if it does not fit into a bag it is a parcel, You will find when it gets to large bags, you are better off just putting an item in a old box or wrap as a parcel and book as a parcel as cheaper than a large bag,  

  Lisa yes they can go automatically, as when you place your bid you choose your address where you want parcel sent before you confirm, some of us only want addresses sent via Trade Me and Not in E-Mail, as address is automatically sent when you use a buy now, and we would like every winning bid have their address sent Automatically, as so much time wasted chasing up addresses, especially when they have paid and we cannot send,

Tania Have you made sure you have the I will print my own label selected?, or have you selected I will write tracking number on, in which case you will not get link to print, But the PDF is always on the booking E-Mail to open and print from there,

  David         when you say: Trade Me did say they will be withdrawing the old shipping templates for professional sellers, which presumably means for everyone who is in-trade  is that just for Multi Quantity only or for all auctions across the board?, are you able to comment more on that?

Bryce The seller needs to follow it up and make the claim, as the seller is the one whom has formed a Contract with the carrier when you use their service, The seller is also the one that knows how it was packaged, size etc, The Courier Company will refund the seller where appropriate, then seller will refund the buyer,