Hi Michelle, I’m in-trade and I don’t use any tools except My Products. And I’d be willing to bet that if in-trade sellers had the choice between no fees with no tools or our high fees with any tools, we’d all go for the former. In-trade seller provide more product per member, more service and more care, and are more conscientious on average and yet are fiscally punished for it. Bringing more people to TM is great but really hasn’t the chicken left the coup? You now have opposition and there’s mostly no restrictions. Just in case anyone wants some feedback: - feedback is the big plus...

To clarify: The account holder did not scam me. The account was hacked. They changed the account on the payment email. They listed an item with a buy now. They changed the email where the notification went. The owner of the account had no idea. TradeMe know about this and have done nothing to avoid it happening to others. If you changed your email your original email could be notified. If you changed your payment instructions your original email could get notified. If you logged in with a different device your original email could get notified. Nothing! Police notified - nothing. ...

There’s a lot of wisdom shared after the fact but you can’t close doors after horses have bolted. Why is not more being done to prevent this? I didn’t know about live chat and I’m a bit over hunting through the contact us maze - it looks designed to stop people contacting you rather than actually provide help. I get it’s a big site but there must be better ways. As for what could have stopped this: 1/ why no 2 step authentication so hackers can’t gain account access in the first place or required to start listing? 2/ why did the real member not receive notification of my question or when...

I asked AI to analyse the response and this is what it said: With casual seller success fees now permanently removed on Trade Me, the obvious question is: What dedicated selling tools are actually exclusive to in-trade sellers? • My Products isn’t exclusive. • Storefronts cost extra. • Tradevine is separately paid. • Promotions are paid upgrades. So what exactly is included in the higher in-trade success fee? If there are genuinely dedicated tools, it would be good to see them clearly listed. From a strategy perspective, removing casual fees permanently increases listing volume and...

I totally understand Ivan.I hit the buy now on a mic yesterday, $660, and immediately thought WTF am I doing!That's how easy it is for someone to forget what safe practices are. I wanted the mic, asked a question, got the answer, hit buy now, and then thought "didn't check if they had Ping, had checked feedback, hadn't checked when it was listed....blah blah blah"So I emailed the seller and asked if they could call me and tell me their bank account details so I could hear their voice, get their mobile number, and get as much piece of mind as I can. This is becoming ridiculous as TradeMe are...

What percentage of buyers do you think know that? I never knew that myself after twenty years. The main issue I have is despite them knowing how scammers are scamming, they aren’t doing anything about it and in my instance there were several things that could’ve happened to prevent it - TM could send an email asking confirmation when payment details are changed on the payment email or a notification that a new device logged in to your account etc. They aren’t doing any of these things yet they are a massive website and many far smaller sites are doing it. Their actions illustrate their pr...

I have no issues around my personal accounts as a secure password and two step authentication should see that safe. But this is the crux of my view - TradeMe can implement pro active procedures to safeguard most instances of scamming and members, old or new, would be protected. Or, they can do what they are doing and expect people, amateurs, who are new or old to the site, to devote time to learning safeguards many would expect TM would’ve protects them against . The whole site relies on trust, we need to have confidence in the site.

You could be right and if so that is just nuts. Personally, I think it's nut to put any load on a customer. All they want to do is not think and pay the price and postage or price only if pick up and move on. This looks and feels like a burden and it also might grow into a buyers premium. That works obviously at physical auction but I don't think it's going to work online because....no one else is doing it so if TM are doing it then it's just a psychological burden they don't need. 

OMFG!!!TradeMe, doing nothing is not doing everything!I lost several hundred dollars, so have others, and so will others from this point on.Telling members what to do to stay safe on YOUR site because YOU do not have sufficient processes in place is passing the buck to the people at risk and least capable of protecting themselves. Since this thread started, TradeMe have not told us of ONE change they have introduced and we have seen NO changes, admittedly some may have been implemented out of our sight. But the fact remains that several possible breaks in the scammers processes could have b...

This is not a good look for TradeMe and the TM response, no offence Hannah, I thought was a bit disingenuous: ”Taking matters into your own hands can expose you to great risk by providing a dodgy member with your personal email address, we also cannot help protect other members if we don't know about it,” she said. “We have close working relationships with the Police and Cert NZ, and work with them to hold people accountable on the rare occasion that a trade does go wrong.”Members taking things into their own hands is what happens when TM sit idly by. And as for the threat of a dodgy member...