I was pleased to see we finally get an option to include a combined shipping option in a structured way with the new templates. I offer free combined shipping on all additional purchases, but yet the shopping cart still allows a buyer to purchase only one item and choose this combined option. Lucy, is there a plan to finish the job and make this work correctly so a buyer can't purchase without paying any shipping at all?

This problem has been there for a very long time, and it's quite annoying. It might be worth reporting it to Trade Me, but it's very hit and miss whether they will do anything about it. I've personally given up reporting bugs, as there are now so many of them, and Trade Me don't seem to have the resources these days to do anything other than to fight the most urgent fires.

Rings are not covered by NZ Post's included insurance.

New Zealand banks are behind the times compared to most banks overseas, and only process payments Monday to Friday (except public holidays). However, from around April 2023, most of the big banks here will start processing payments 365 days a year. Most other countries now have real time (instant) bank payments. There are plans to implement this in NZ eventually, but unfortunately there are no timescales yet.

In the recent webinar session, Trade Me did say they will be withdrawing the old shipping templates for professional sellers, which presumably means for everyone who is in-trade (although, like almost everything in the webinar, they were rather vague about the detail). They didn't give any timescale, but it's worth planning for losing access to the old templates if you're a professional seller.

It's not working for me either. I get a message that says "There was an error, please try again later".

Ah yes, I can see it now. Thanks for that. Yes, I think the "Carrier" only determines what drop-down options you see under "Product" - the choice of Carrier doesn't seem to make any difference to what the buyer sees on the listing.

Gary, why not just bulk edit in My products, and select the "Shipping" drop-down to apply the shipping template to all listings (or to any chosen subset of listings) in one go, then you don't have to do an export/import? That was a much quicker and easier way for me.

Kate, existing listings should be continuing to re-list unchanged (unless you have the unusual problem that Gary seems to have). I'm using the old shipping templates, and they are continuing to work for re-lists with my usual shipping options. However, you can no longer freely edit the old templates if you need to change them for some reason. I suspect the email is gradually being rolled out to everyone - I got mine at about 10.30am this morning. However, I think it should have been sent out to everyone before the changes were implemented.