I have a fair bit of overlap with industrial control systems, etc. The one thing I have noted over the years is that when tested by the people who also develop the system, the far greater chances of things being missed. It's something called "Confirmation Bias".It's something the air safety industry has a huge focus on, because there it has cost lives.Though I didn't know about "Confirmation Bias" early in my career, if I wanted to prove a system fool proof, I would get the receptionist or an accounts clerk to test it.

I'm so with you, especially when it comes to Islands (Waiheke/Chathams/Stewart) & Auckland CBD.Making it worse, some listings have changed to the new format while others have not.Then after the sale, it's a whole new drama, with some items showing tracking numbers, others not & same for status.The randomness of it all seems extraordinary with no logical pattern, like it goes live without proper testing.

It's why I put an address checker link in my listings.Doesn't solve the problem completely but does reduce it.The bigger complication is that some couriers deliver to some areas, & not others. It appears a particular problem with NZ Post & Aramex across the South Island. In the case of Aramex, they are the only courier (I know of) that don't have an address checker.The randomness of information since the site upgrade doesn't help.

I'm having the same issue, and after a loooooooooooooooooooooooooooong attempt to find out, with 'The Customer Diservice Team' what's happened, I learned the feature has been removed when the desktop version of the site was removed.In that discussion I was stunned to learn the current, non-desktop, version is still under development.I've also noted that I have not received any delivery instructions or contact numbers, since the desktop version has been removed.I'm assuming they have never heard of the saying, "If it ain't broke, don't fix it."I can't think of anything I would call an improv...