Kia ora Michelle, Thank you for getting in touch! Time zone settings were set to manual. I changed it to automatic, downloaded TM version 229.0 and was able to login! Since then, I’ve changed my time zone setting back to manual, reinstalled the app again and have still been able to login. And also use password management to login. Thank you!

Thanks for the update Alan. I’m pleased you’re all sorted :) Unfortunately, doing this didn’t change anything for me. Can you please confirm which versions of the app your devices are running?

Sorry to hear you’re also having issues Alan. Are you able to log in to the website on a browser? Are your iPad and iPhone both ‘running’ the latest app versions? Have you reported it via the contact form? No change for me. Trade Me don’t seem even remotely interested. The response to my request to escalate to senior engineering team was denied as far as I can tell. They insist it’s an issue with my phone (despite not asking me for any further information) and recommended I get someone to help me with my phone ‘in person’. And I see they’ve ‘closed’ my request.  I hope you have better luck.

Thanks Callum. I appreciate your help. Hopefully Trade Me will escalate and we’ll be able to get to the bottom of it :)

Kia ora Callum, Thanks for your assistance and suggestions. I have a 14 and running iOS 18.5 but the Trade ME version is 228.0 I don’t have Face ID activated for Trade Me. But turned it off generally anyway and tried to log in to the app but that didn’t make a difference. I’ve just tried on my iPad running iPadOS 18.5 Trade Me version 228.0 and that is working fine. Also just tried on an old iPhone 8 running 16.7.11 with an older version of Trade ME (unsure what version? but not the latest update) and that also allows me to log in. Is there a way to go back to a previous version of...