The photo meets the guidelines (size - less than 5MB, pixels - more than 500, file type). Yet it still wont load. Any other thoughts?
Hoping to get some guidance please. The guidelines for photos in a listing are JPG, less than 5MB and must be 500 pixels. I took photos with an iPhone which are .heic files. I changed them to JPG, they are 2MB and 4032x3024 pixels. So meet the above guidelines. Yet I still get an error message saying they still don't comply. Any suggestions would be appreciated.