How do I report a defect with the Trade Me website?
Answered
When I attempt to edit my sale (I wanted to add an additional photo) it would not let me save as 'You cannot update the unwanted Christmas present flag' but I was not editing the flag and there is no way to edit it - it does not appear, so basically I can't update my auction.
I also noticed when I tried to edit my sale that it displayed the default closing date and time for my auction (greyed out) not the time I had specified and paid for.
There seems to be no way to report bugs with the site and I was a little surprised I found two.
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S Community SuperuserEditedKia Ora Vicky,
This issue has just been reported through Community - Refer to Post I got an error message when I update photos
Interesting you noted time and date change as well - you may like to check any further Listings to ensure no changes have been made on them also.
At this stage it is a matter of contacting the TM Chat Team for resolve - It is Afterhours now - the Chat Team will be manned from 9:30:am - 5:00pm tomorrow 2 Feb 2024,
Select the Contact us Link at the bottom of any TM page, give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue at the bottom right of your screen, there is a slight delay in this appearing.
Enter in the Chat bot which comes up once the Chat icon is selected - Talk to person - you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff.The manned hours weekdays are 9:30:am - 5:00pm and weekends 9:30am - 4:pm- Cheers.0
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