Success fee refund
Answered
I requested success fee refund on 26th December because customer changed mind after purchase, decided to not purchase. I requested refund sucess febut Refund declined.
so I email trade me to explain situation and request again for refund but they never reply. Please help me what should I do.
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S Community SuperuserEditedKia Ora Maho,
Sorry to read that has happened,
Given it is the Holidays skeleton staff will be onboard atmo' so things may take a little longer to be processed until full time work resumes.
You can contact TradeMe via "Live Chat" for assistance with this &/or leave them an afterhours message.
After selecting the Contact us Link at the bottom of any TM page, then selecting the Chat icon which appears bottom right of your screen, If you enter in the Chat bot - Talk to person - you will be taken to entering your details before arriving at the window to Chat with a Real Person/Staff or leave a message.The "Live Chat" hours are weekdays are 9:30am - 5:pm and weekends 9:30am - 4:pmAll the Best for Future Trades - Cheers.0
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