Buyer won auction but gave an Australian address.
AnsweredHi not sure what to do.
Just had an auction sold last week and buyer paid after a couple of days with a NZ shipping cost of $6.50 urban but then unexpectedly sent an address for Melbourne?
I went to the post office to check the cost of shipping this item to Australia and the cost was around $30 dollars. Nearly more then the item itself.
They have not been in contact with me at all and so i had no idea they resided in Australia before or after the auction till the address was sent.
Not sure what to do. Can I refund them the whole purchase and hopefully get my success fees back or is that not allowed?
Am i required to complete this sale and ask for more money for shipping?
Thanks
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flossy63 Community SuperuserEditedContact Trade Me via Chat,in this case buyer did not ask if you will ship to Australia,You did not have a Shipping option for Australia,Trade Me will allow you to cancel the trade, and they will refund your fees.I had an Aussie buyer use buy now on 5 items, no problem getting them cancelled, as I do not ship out side NZ,and now have it clearly stated in shipping optionsAustralian buyers must ask sellers first if they will ship to Australia, if seller does not have a shipping option for Australia,2
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Ok thankyou! I will do that!
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