Vehicles sold - no contact from buyer
It's been over a week and 3 emails later and no contact from the buyer of 2 vehicles. I got the success fees refunded ($0!) but how do I get the listing fee refunded?
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S Community SuperuserEditedKia Ora AG,
Sorry to hear this has happened to you,
Under the circumstances TM may help you out with relisting - To contact a TM staff member for assistance via their Live Chat facility select the 'Contact us' link at the bottom of any TM page - Give the landing page a count of 15+ seconds for the Chat Tab to Pop up in blue bottom right of your screen, there is a slight delay in this "Chat" Pop up coming through.
The 'Live Chat' manned hrs Monday - Friday are 8:am - 6:30pm & Saturday - Sunday 8:30am - 4:pm.
- Cheers.
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sold a vehicle on friday the 16th have had no contact have sent too emails to buyer after viewing his feed back not hopeful listing number 4174640816/ref p224986114
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S Community Superuser
Kia Ora Gary,
Hopefully your Buyer is back on an email address following the weekend which they receive your emails through and they respond to you. Some people have more than the 1 email address and often TradeMe is a separate one from their normal wknd / daily address. - I would give them the benefit of doubt for the first 7 business days, if no response after this definitely report them to TM for any assistance you may need in re-listing and to allow them to monitor / action any necessary account restrictions here - All the Best - Cheers.
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