anyone else having issue with my product? photo changing and listing disappering?
Answered
Hi everyone, I’m wondering if anyone else has been experiencing issues with My Products on Trade Me. For almost a year now, I’ve had problems with photos in my listings being randomly replaced with photos from other auctions. Sometimes, an old auction will suddenly have a completely different photo from one of my other listings. I only upload photos from my phone, so I can’t understand how this is happening. I’ve also noticed that some of my listings have disappeared without me realising. I only discovered this when I went back to check my auctions. These issues don’t happen every time, but they happen randomly, making it difficult to keep track of my listings. Has anyone else experienced anything similar? I’d really like to know if this is happening to other sellers too. Thanks!
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Callum Community SuperuserEditedHello bahamuth.
The photo issue is quite likely because you are choosing the wrong option when you add a photo to a new item. You need to choose "rename" or it will use an older previous photo that has the same name. If you use "overwrite", or "use existing" for example it will change the photo to an incorrect one. I suspect you have used "overwrite" This will cause old listings to suddenly change to the wrong photo.
When you say items are disappearing. How do you mean? From My Products? Or from your actively listed items?
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markuswinterEditedYes, I had quite a few listings disappear. Their photos are still in the photo browser (if you go to ‘select existing photos‘) but the listings themselves are gone (and no, I didn’t delete them).
I have also experienced wrong photos appearing in auction, but not as often.
And no, Callum, the photo issue is NOT ‘quite likely’ due to user error. From what I’ve seen on Trademe they took the cheapest offer for their redesign, and it shows (and for the record, I’m a Molecular Biologist but I taught myself programming to write a few scientific apps for lab use, have done the computer support at every NZ Molecular Biology research lab position I had as the actual computer support was incompetent, and have written 61 articles on programming for a computer magazine, so I have a fair idea of how computers work).
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