anyone else having issue with my product? photo changing and listing disappering?
Hi everyone, I’m wondering if anyone else has been experiencing issues with My Products on Trade Me. For almost a year now, I’ve had problems with photos in my listings being randomly replaced with photos from other auctions. Sometimes, an old auction will suddenly have a completely different photo from one of my other listings. I only upload photos from my phone, so I can’t understand how this is happening. I’ve also noticed that some of my listings have disappeared without me realising. I only discovered this when I went back to check my auctions. These issues don’t happen every time, but they happen randomly, making it difficult to keep track of my listings. Has anyone else experienced anything similar? I’d really like to know if this is happening to other sellers too. Thanks!
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Callum Community SuperuserEdited
Hello bahamuth.
The photo issue is quite likely because you are choosing the wrong option when you add a photo to a new item. You need to choose "rename" or it will use an older previous photo that has the same name. If you use "overwrite", or "use existing" for example it will change the photo to an incorrect one. I suspect you have used "overwrite" This will cause old listings to suddenly change to the wrong photo.
When you say items are disappearing. How do you mean? From My Products? Or from your actively listed items?
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