No payment recieved into ping account

Kia Ora silverfoxx53,

What did TradeMe advise they needed from you or your Buyer in the email you received?

When did you receive an email from staff and are you able to reply to that email? 

Did you send a message through the chatbot for staff assistance?

If you did send a message for assistance you will find that in My Requests top right of community help pages, if it isn't closed you will be able to click into the subject line to pull it up and submit an enquiry Otherwise we need a bit more information on what you've been advised.

Definitely don't send any items until you see the payment in your Ping account. 

Tm requested no action from my self,only that the had put on hold the purchasers payment

Tm email was from TM support,dated October 24 -13.41pm ticket no 5801012.

Thanks silverfoxx53,

Go to 'My Requests' top right of this Post page to see if the request is still active - if it's closed in a grey badge at the end of the subject line you will have to put a chat request through the blue speech icon bottom right of your screen in a 'new conversation'. - If it reads solved in a green badge at the end of the subject line or any other badge status click into it that subject line to bring it up and submit a message letting staff know this isn't resolved yet. Don't send any items until you see the money in your Ping account. - Cheers.