Chatbot is Faulty

Top marks for perseverance S. My last message would have included at least one F word :)

11 October 2026

Lag time in the Chatbot loading...

A page refresh loads it though by the time you're at the Chatbot needing help & hit a blank screen, when this is the only way to register for staff help this is very poor performance - Resource needs to be allocated back here.

13 October 2026

13 October 2026

Even the speech icon is delayed in full colour block ...

13 October 2026

A huge delay here in receiving the compulsory authentication code email. - Can't Login without it.

19 October 2026

Lag time in the Chatbot loading... with the "Offline 'You won't receive messages'' ...

Delay in speech icon colour block load...

Looping - not loading a new Chat session...

20 October 2026

This is a weird one...

First example chat stuck without loading - second example after page refresh stating both SR#'s read the exact same message sent in - I've sent off the chat message stating this on the loaded SR# #5793662 & suddenly Both SR#'s are recording the correct information for each independent chat session Great!! - though now not showing the double up of information first read under both??

These 2 were both sent on 20 October 2026 through a prior chat which had incorrectly recorded a double up of info' in 'My Requests' - they record the correct time the messages were sent in at the bottom of my information on the 20th. - This Chatbot is having multi glitches and I wonder how many other members messages aren't coming through or are coming through with incorrectly repeated messages rather than the separate independent messages the same as I just discovered and are being closed as they read the same incorrectly captured message & therefore the member doesn't hear back from staff which is currently coming through many Posts in Community. 

Are these delays impacting ID verifications as well?