Item sold and paid, in my Sold tab - no email from TM, no money in my PING
Buyer (new to Trademe) bought using Buy Now at 8:01 pm and paid instantly by Ping.
I can see that the item sold in the Notifications and in my Sold tab.
But I didn‘t get an email from TM, and no money arrived in my Ping account.
I can potentially understand the Ping situation - TM probably waits until the funds have actually cleared as it is a new member (potentially as TM has accounts with all major banks so money should clear immediately).
But no email? Another bug in the ‘new & improved’ system?
Listing number is 6161782231
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Callum Community SuperuserHello markuswinter.
This one isn't necessarily a bug. If the payment is placed on hold you don't get an immediate email. The reason for this is so you don't accidentally send the goods.
If you give it some time you might get an email requesting not to send the goods until Trade Me have contacted the buyer, or it might clear and you'll get the confirmation email at that point.
If it's on hold there should be a notification next to it in your solds page, and you will find the "book a courier" button is unavailable.
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Pickup was chosen so no courier anyway.
Payment has come through now.
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Callum Community Superuser
Glad to hear it.
I have a fairly regular higher value item that I sell. For some reason it often attracts newbies. I'm used to that particular product often taking an hour or 3 or overnight to clear. Sometimes they need to contact the buyer and that can take longer.
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