Refunding afterpay payments + other issues
Hi all, first time asking a question here
I'm not sure when this happened but as a private seller (Non-Trade) I can't seem to do refunds when the payment was made by Afterpay, it's no longer an option. Using the chat bot it asked if my sale was a KP or P, I told it KP and it said these are tricky and I have to go through customer service.
Why was this option removed? I sold 2 things to the same person but they paid full shipping on both so I wanted to refund 1 shipping cost since I can combine them. (images added for reference)
<Rant>Everything seems to have broken since the recent update, can't click emails of buyers/sellers in the in the email trademe sends (unless it's a trade account) to contact them, they broke the links in the "latest listings" email if it goes over 50 (Has a space in the link so it errors out). I sent a support ticket for these but all I got was a $10 credit and a "We'll look in to it" but it's still broken
Searching doesn't work anymore either, I have to search twice for it to load, Watchlist items aren't updating properly (also not getting emails about things closing soon), no longer getting notifications of being out bid or am getting them AFTER the auction closes and I've lost.
It's aggravating using this website now</Rant>
-
MichelleTrade Me staff - Community team
Kia ora konfuzed, sorry to hear about the trouble you've been having. I've reached out to the team and asked them to help you with that Afterpay refund, keep an eye on your emails. While we're updating the site some features are temporarily unavailable. I've also passed on your feedback about the emails, notifications and search not working. You can give us feedback directly via "Tell us what you think" towards the bottom of Trade Me pages.
0 -
I've already sent support tickets about the issues I had, the issues still persist. In the support ticket I sent multiple screenshots of issues with the emails using Thunderbird, Gmail on Chrome and Firefox. Search results not working and a screenshot of the botched links. None of these issues have been fixed, Also the "Latest Listings" email for favorite searches don't tell you what "Favorite Search" it's for anymore. Everything has been messed up since the update. It's not "new features" it's old ones that were removed or have been broken.
The afterpay issue has been sorted by support, it's just a pain having to message support to offer a refund to someone when it used to be at a click of a button
2
2 comments
Date
Votes