Accidently refunded a Ping payment.
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S Community Superuser
Kia Ora jantima,
You can't reverse a Ping refund, it will be making it's way to the Buyer's card they made the payment from, it would be good to reach out to them explaining what's happened and ask if they will repurchase a Listing you'll set up via Ping payment for them when they do receive the accidental refund or if they mind putting the refunded money back through a Bank deposit for you. - Hopefully you have an understanding Buyer and this all works out. By hitting the refund button your success fees are automatically refunded to your TradeMe account. If you hit any trouble you can reach out to the company to discuss. - All the Best.
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Thanks. Good advice.
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S Community Superuser
Thanks jantima,
If they do put a Bank transfer through you can repay the success fee, all you'd need to do is select the blue speech bubble bottom right of your screen and select the Text box 'Success fee refund' and follow the prompts from there. - Cheers.
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