I need the motorweb report run again as the money owing on my listing was incorrect and has been fixed

Answered

September 08, 2025 22:29

I listed my car but a previous owner had a loan against it and it came up on the advisory report as money owing. I went to the loan company and they said it was an admin error and they have lifted the loan off the vehicle. But when i re-list the car it is still showing. I tried chatbot thing but we went around in circles. How do i get the new listing to be refreshed? I dont want to have to cancel the listing and relist again as I have paid for the listing.

any help would be appreciated.

thanks

Liz

Related to

3 comments

Michelle Trade Me staff - Community team
September 09, 2025 09:44

Kia ora Liz, the background check should refresh when you list the vehicle, if not get in touch with the team and they can have a look for you.

1
liz
September 10, 2025 01:10

thanks Michelle

I am still having no luck and the "get in touch" just sent me to an article which didn't help and now my listing cant be relisted.

So a few issues - one is that I have paid for the listing and dont want to have to create a new one and pay again. I cant relist it as it says error and the advisory is still showing as owing money as it doesn't appeared to have refreshed and still showing the old report. How can i get hold of a person to help me with this problem.

cheers

Liz

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Michelle Trade Me staff - Community team
September 10, 2025 09:20

Kia ora Liz, can you give relisting another try, if that doesn't work there is a 'Contact us' at the very bottom of Trade Me pages (including this one). You should see a blue bubble toward the bottom right of the page, this issue isn't something the bot can help with so you'll need to type "talk to a person" and one of the team will help you out.

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