Ping funds sent to closed bank account
Answered
Hi, my ping receipts have been sent to a closed BNZ bank account but have not been returned to me as they should. I can't find a way to contact anyone at Trade Me, does anyone have any idea how I can get help?
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S Community SuperuserEditedKia Ora Rob,
It does take a few days for the money to be reversed back However a staff member will be able to help track this for you when the payment comes in.
To contact TradeMe staff through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff.The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm- Cheers.0
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