Can't edit "must pick up"

January 25, 2025 04:18

I have multiple listings where I have selected "pick up available ", yet when the listing is created, it has put "must pick up". Have tried multiple times to edit the listings but they won't change.

3 comments

S Community Superuser
January 25, 2025 05:00

Kia Ora Lorraine,

Sorry to read of that trouble in shipping,

Try clearing your cookies & cache - if the issue persists have you tried the edit on both the Desktop & the App sites?

7 Ways to Clear Your Browser's Cookies - wikiHow

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tenwit
February 12, 2025 06:04

I have a version of this. On the webapp, I cannot edit any listing, because the I have selected "must pick up" option which seems to cause the delivery options to not appear on the edit page. Then on the final page, above the disabled "Finish editing" button, I have a pink error box saying "You've missed some things: You cannot remove Delivery options". I didn't remove them: the edit wizard did. End result is that I cannot edit any listings.

I have tested this on Firefox and Edge, same behaviour. Using the browser's developer tools, I have verified that the delivery options are simply not there in the HTML, not that that means much in these days of React and Angular.

I see the same behaviour in the Android app too, though I didn't check the HTML.

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S Community Superuser
February 12, 2025 07:17

Kia Ora Gillian,

Sorry to read of your experience with shipping there,

Can you take screenshots & note your Listing numbers to send a report directly through to TradeMe staff for further investigation. - There are confirmed Bugs with the shipping & pick up options though you will have unique information to pass through.

To contact TradeMe staff through "Live Chat" for assistance, If you select the Contact us Link at the very bottom of any TradeMe page the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened in a New conversation - Talk to person - and you are taken to entering a few details before arriving at the window to Chat with a Real Person/Staff. - Enter examples of your Listing numbers in the window here & attach your screenshots.

The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pm

Afterhours you can leave a detailed message through the same path and a staff member will email you back during manned business hours - I have found this to be quite prompt.

In the interim can you add your shipping options to your Listing Descriptions - A Sellers Comment will suit if required. - Cheers.

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