Paid by Ping but also charged again by Afterpay
For order P237786940 I tried to pay using Afterpay but got a decline message on Trademe, than paid by Ping that went thru but also received a message afterwards from Afterpay that Ive got charged by Trademe for the same order again the same amount. I've contacted Afterpay and got told that I have to contact Trademe directly, Ive contacted the seller and I was advised that they only received one payment on their account. Please refund the Afterpay payment.
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S Community SuperuserKia Ora Calin,
Sorry to read that's happened to you,
Double check your Account Statement to confirm what has taken place. https://www.trademe.co.nz/MyTradeMe/AccountStatement.aspx
Double check your Bank statements to confirm the payments have both gone out.
If both payments show as outgoing Re-check with your Seller later today, currently being 12:30am, incase there is a delay in them receiving notification of the Afterpay payment. - It is your Seller who refunds one of the payment types back to you.
If you need further assistance you will want to contact TradeMe staff direct - this is the Community Forum for Members to Help each other navigate the system - we're not TradeMe staff.
To contact TradeMe staff through "Live Chat" for assistance you select the Contact us Link at the very bottom of any TradeMe page, the Chat Tab will Pop up in blue at the bottom right of your landing page screen. - Enter in the Chat bot which comes up once opened - person - and you are taken to entering your details before arriving at the window to Chat with a Real Person/Staff. - Enter your Listing number in the window here enabling staff to pull it up readily.The Live Chat manned hours weekdays are 8:00am - 5:30pm and weekends 9:30am - 4:pmThis will be investigated promptly for you. - Cheers.0
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