I refunded the wrong person with Afterpay
Answered
I hope someone can help, I've issued a refund with Afterpay to the wrong person. How can I cancel it? I have contacted trademe through email and Afterpay and haven't heard back from Trademe and Afterpay was no help.
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S Community SuperuserKia Ora Jeremy,
Sorry to read that happened,
I'm keen to hear of TradeMe's recommendation in this situation if you can come back to let us know. - Cheers.
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Trademe contacted the person I gave a refund to by accident as I was having a hard time contacting them. The person made contact a few days later and I arranged payment. I had to let them make fortnightly payments as it was my mistake. I have to trust that they will continue payments till they are paid in full. But the main thing is they contacted me and the first payment should be this week.
Trademe said to contact them if I didn't hear from the person in a few days.
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S Community SuperuserEdited
Thank you for the update Jeremy,
It sounds like you have a good Buyer there who would have got quite a suprise with the refund themselves - It's great to read TradeMe are supporting you with this throughout also. - I did wonder if the approach may have allowed you to setup another Listing for the Buyer to kick off the Afterpay payments again however to have the Buyer communicating is the most important step which you've achieved. - Much appreciated & All the Best!😊
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