Afterpay not showing as payment option when listing
Hi all, is anyone else having issues with Afterpay not showing as a payment option when you list an item? I have been selling with Afterpay for years and it recently has dropped off?
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S Community Superuser
Kia Ora Ben,
I have reported this to TradeMe myself,
This is a known issue as the upgrade progresses,
The advice I was given <quote> While we do this, some features like Afterpay won't be available on certain listings.
In the meantime, you'll need to use alternate payment options or list via our free listing tool My Products (https://help.trademe.co.nz/hc/en-us/articles/360007263531-Selling-tools#h_01GBNT2M9WEAP5BXXSDN0GVQCY) instead. <unquote>
Are you using the Desktop site or one of the Apps? - Are you able to try through both sites in the interim?
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Hi thanks!
Yeah I’m using both the app and desktop with the same issue. I don’t understand why others can list with Afterpay while I can’t it seems really odd!
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S Community Superuser
Cheers Ben,
Members who list via the My Products tool haven't been affected yet by the upgrade and currently only a few listing categories have been affected for those not listing through that tool. - Whilst no timeframe has been provided, as it's a known issue hopefully a resolve fix isn't far off.
Members have been requested to file our reports through the "Tell us what you think" link on the page you are on at the time you're viewing the change as these reports go direct to the correct Team who look into that particular issue and enhancements on the site.
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For me Afterpay is also not coming up when using My Products
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S Community Superuser
Kia Ora mainquest,
Check to ensure you've fully activated Afterpay,
On the Desktop site select My TradeMe Top Right of your screen, this takes you to your Account Details page > scroll down to 'My balances' > Afterpay, to see if it's activated or awaiting Activation. - Manual Listings allow you to select the box after registration - My Products requires full activation for the box to appear. - If you are fully activated you will want to contact TradeMe staff directly, they may need to manually push the activation through behind the scenes if it's stuck. - Cheers.
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