Book a Courier
How Book a Courier works. Change, cancel or manage your Book a Courier.
Find out how to use Book a Courier to ship anything, even if you didn’t sell it on Trade Me.
How Book a Courier works
Here’s what happens when you use Book a Courier.
- Tell us about your package. You’ll share details like its size and where it's going.
- See prices. We show you prices from different delivery companies. We base these prices on where they will pick up your package.
- Choose and pay. You pick the best option for you and pay with your Trade Me account.
- Get ready for pick-up. Write the tracking number on your package. Then, leave it outside your door for the courier to get. You don't even need to be home when they pick it up!
- Your item gets delivered. Our delivery companies pick up and deliver your package.
Learn more in the Book a Courier terms and conditions.
Parcel size limits
Our courier partners have rules about how big your package can be. Look at the diagram below for the largest sizes allowed.
Bag
- 45 cm (on any one side)
- 0.0162 m³
- 5 kg
Box
- 150 cm (on any one side)
- 0.125 m³
- 25 kg
If your item is bigger, check out our shipping guide.
Shipping price estimates
We show you estimated prices. The final prices are based on:
- the delivery address (you can’t use PO boxes for delivery)
- your package size
- your package weight
- the courier’s availability on the day you choose for pick-up.
Items you can’t send
Find out what items you can and cannot send. Review the Book a Courier restricted items list.
How to package your item
Make sure your item is securely wrapped so it won't get damaged in transit. You don't need to use a postage-included bag.
Pack carefully
Always pack fragile items with extra protection. Writing fragile on the package doesn’t mean that it will be treated any differently.
Pick-up and delivery locations
- You can’t send items to PO boxes using Book a Courier.
- Aramex doesn’t pick-up from rural addresses.
Organise a courier as a buyer
As a buyer, you might want to arrange a courier for your purchase. Before you do, make sure to talk to the seller. Ask them for the pickup address and confirm that they are okay with you sending a courier.
Make a booking
Book a courier isn't available for all listings
If it's not available, manually add shipping prices when you create the listing. You can still check prices and ship the items with Book a courier using the ‘Something else I want to send’ option.
Learn more about why this feature isn't available and how we're upgrading some of our systems.
To book a courier on Trade Me:
- Log in to trademe.co.nz on your browser (Book a Courier isn’t available in the iOS app or Android app).
- Go to My Trade Me.
- Select Book a Courier from the left-side menu.
- Select Get started.
- Choose if you’re sending an item you sold on Trade Me or something else.
- Enter details about the package dimensions and pick-up and delivery details.
- Select a courier service.
- Select Book your courier.
Manage bookings
To view your Book a Courier bookings:
- Log in to trademe.co.nz on your browser (Book a Courier isn’t available in the iOS app or Android app).
- Go to My Trade Me.
- Select Manage bookings from the left-side menu.
- Select View booking to see a summary of your details or Track booking to see it’s status on the courier company’s website.
Need to make a change?
If you need to make a change, you'll need to cancel your booking and create a new one.
Cancel or change a booking
If you need to make a change, you'll need to cancel your booking and create a new one.
To cancel your Book a Courier booking:
- Contact the courier company directly first.
Aramex - 0800 327 8929
NZ Post - Find a regional contact number - Send us a message about the cancellation so we can refund the fee.
Book a Courier refunds will go back to your Trade Me balance.
If the courier doesn't pick-up your package
If the courier doesn't pick up your package as planned, contact the courier company directly to set up a new pick up time.
You might need to cancel your current Book a Courier booking.
- Aramex - 0800 327 8929
- NZ Post - Find a regional contact number
link