Send shipping costs
Send shipping costs to your buyer, so they can easily pay for shipping using Ping.
Learn how to send shipping costs to your buyer, so they can easily pay for shipping using Ping.
Send shipping costs to complete your trade
If you chose I’ll arrange shipping later on your listing, you’ll need to send a shipping cost to the buyer to wrap up the trade.
This is a two-step payment process for the buyer. They'll pay for the item first, and then pay for shipping separately.
How it works
- The buyer pays for the item. After your item sells, the buyer will pay for it through Ping.
- Add your shipping options. Head to your 'Sold' items. From there, you can add the shipping options and costs, and send them to the buyer.
- The buyer pays for shipping. The buyer chooses their preferred shipping option and pays the final amount through Ping.
- Send the item. After the shipping is paid for, you're all set to send the item on its way.
Sending shipping costs is only available if the buyer paid with Ping.
If they paid with cash or Afterpay, you'll need to organise shipping and payment with the buyer through email.
How to send shipping costs
To send shipping costs to the buyer:
1. Go to your Sold page.
2. Find the listing and scroll down to the "Next steps" section.
3. Select Send shipping costs.
4. Enter the Cost for shipping.
5. Enter the Shipping method to tell the buyer how it will travel (For example: CourierPost, NZ Post).
6. Select Add option if you want to give the buyer a few choices to pick from. This could be costs from different couriers, or even a small fee for you to drop it off.
7. Select Send shipping costs.
A Ping transaction fee applies
Just like the main purchase, you will pay a standard 2.19% Ping transaction fee when the buyer pays for their shipping.
Using Ping keeps your trade safe. It means you can be confident the shipping costs will be paid for reliably without the hassle of chasing bank transfers or sharing your personal details. Learn more about using Ping.
What happens next
- The buyer gets notified: We’ll ask them to review the options, pick one, and finish their secure payment.
- Your status updates: In your "Next steps" section, you will see a Shipping costs sent status under your past activities.