Learning about the item and the seller

For tools and tips to buy with confidence on Trade Me check out our buying guide.

When purchasing online it's important to get as much information as possible, so you can make an informed decision.

Questions & Answers

Q&A is available on all Marketplace and Motors listings.

When you ask a question, we email the seller letting them know. When the seller responds we'll send an email with their answer, it will also publicly appear on the listing. 

On a general auction, your question won't be visible until the seller answers it, or until the auction closes. On a Motors listing, your question will be visible as soon as you've asked it. 

To keep the site safe, contact details aren't allowed in the Q&A. Check out our listing policies.

The seller hasn't replied to my question

When a question is asked on a listing, we notify the seller. While it's not compulsory for them to respond, it's in their best interest to answer your question.

Email the seller

With classified listings (asking price), you can send the seller an email right from the listing. 

When you email the seller, your private enquiry is sent directly to them via Trade Me. They'll be provided with your email address so they can get back to you.

Other seller info 

If the seller's account has at least one red star next to their username, it means they're authenticated. 

Every member has a feedback rating, the higher the rating, the more members they've successfully traded with.

Viewing a listing

Property and Motors listings can offer viewings.

We don’t offer viewings for Marketplace listings, as there is a potential for trades to be completed offsite. This means there's no record of the trade – feedback can’t be given, and buyers aren’t covered by Buyer Protection.

If you're keen to view before bidding, you can ask the seller if they're happy for you to check it out before committing, if you’re the successful bidder. Most sellers are happy with this – their fees can be refunded if things don't go ahead.

We've got tools that help you learn more about the seller, and the item you're purchasing.

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