Learning about the item and the seller

We've got tools that help you learn more about the seller, and the item you're purchasing.

Light_bulb.svg Learn about the item and seller, to make an informed decision about your purchase.

Buy with confidence – find tools and tips in our buying guide.

Questions & Answers

To ask the seller a question, scroll down to 'Questions & Answers' and select Ask a question.

  • Available on all Marketplace and Motors listings.
  • The seller is notified when you ask a question.
  • When the seller responds, you'll be notified and the question and answer will appear on the listing.
  • Contact details aren't allowed in the Q&A – to keep Trade Me a safe place to buy and sell.


Question visibility

General listings

Questions aren't visible until the seller answers, or the auction closes.

Motors listings

Questions are visible immediately.

The seller hasn't replied to my question

We notify the seller when a question is asked. While it's not compulsory for them to respond, it's in their best interest to answer your question.

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Having trouble contacting the seller for an item you've bought? We can help.

Email the seller

With classified listings (asking price), you can send the seller an email right from the listing. 

  • Your private enquiry is sent directly to them via Trade Me.
  • They'll be provided with your email address so they can get back to you.


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Other seller info 


  • Every member has a feedback rating.
  • The higher the rating, the more members they've successfully traded with.

Authenticated members

  • Members who are Authenticated have one or more red stars next to their username and/or feedback rating.

Seller's other listings

  • To view other listings from the same seller – find 'About the seller' on their listing, then select Seller's other listings.


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Viewing an item in person

Viewings can be offered for:

  • Property listings.
  • Motors listings.


Viewings can't be offered for:

  • General Marketplace listings.


  • There's no record of the sale/purchase.
  • Feedback can't be placed.
  • Buyer Protection doesn't apply.


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Trade Me tip:
If you're wanting to view a general item – instead, ask about the item in the Q&A, or ask the seller to add more photos.

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