When purchasing online it's pretty important to get your hands on as much information as possible – we'd hate to see you end up with something you weren't expecting!
You can ask the seller questions on auctions and Motors classified listings, or 'email the seller' on all classified listings.
When you ask a question, we'll email the seller letting them know a question has been asked. When the seller responds we'll pop you an email with their answer.
On a general auction, your question won't be visible until the seller answers it, or the auction closes. On a Motors listing, your question will be visible as soon as you've asked it.
Emailing the seller
When you email the seller, your private enquiry is sent directly to them via Trade Me. They'll be provided your email address so you can continue messaging. To help you keep track, you can have a copy of your message sent to you.
About the seller
There are a number of things you can look for to help you decide whether a seller is trustworthy or not. Every trader has a feedback rating, the higher the rating the more trades they've successfully completed. Keep an eye out for the Address Verified icon – these members have had their address confirmed by us.
The seller is not located in NZ or Australia
Buying and selling is limited to members located in New Zealand and Australia, except where a member has been specifically accepted as an 'international' seller by Trade Me.
Only international sellers who meet our requirements are allowed to sell from overseas. Accepted international sellers only offer Ping and Pay Now, so we've got your back with Buyer Protection.
If you spot a seller who appears to be selling from overseas but has their location set somewhere else, feel free to let us know.