If something feels a little too good to be true, or if it looks a bit ‘off’, chances are it is. Help keep yourself safe online by reading our phishing and scams blog post.
I've received a suspicious email – what should I do?
If you ever receive a suspicious email that looks like it’s from us, our Trust and Safety team want to know about it. Please forward the email to our team directly via firstname.lastname@example.org.
If you have clicked on any of the links in a suspicious email, please call us urgently on 0800 334 332. Our Trust and Safety team are available on this number from 7:00 am until midnight, seven days a week.
A buyer or potential flatmate is asking me to send them money
As a seller, there’s never a reason to send money to someone in order to complete a trade. This kind of contact may be a scammer trying to trick you into a freight forwarding scam or a flatmate wanted scam.
If you’re contacted about this, please contact our team directly via email@example.com.
If you have concerns about something else
If something else is raising a red flag about a listing, member, or trade, check out how you can report listings or behaviour.