Phishing emails and messages
Find out how to identify and report phishing emails and messages.
Find out what to do if you get a suspicious email or message.
Job offer scam message
We’re aware of Trade Me customers receiving SMS messages impersonating Trade Me Jobs recruiters. These are not real messages from us. If you or anyone you know receives a text message from anyone claiming to be a recruiter from Trade Me Jobs, please:
- Do not respond to the message
- Report TXT spam to DIA
- Delete the message
If you have responded to the sender and given your personal information, you can get advice from the NZ Police on what to do.
Suspicious emails or messages
A phishing email or message will pretend to be a reputable brand and ask you to send them your personal information. If you get any suspicious contact, look for signs of a scam.
Review the content
Trade Me will never ask for your credit card details or password by email or SMS message. Do not click any of the links in a suspicious email.
If you’ve already clicked a link in a scam message or provided personal information, complete this form to let us know right away. Get further advice from NZ police about what to do.
Check the sender's email address
Emails from Trade Me only ever end in:
- @trademe.co.nz
- @email.trademe.co.nz
- mail.trademe.co.nz
- transactional.trademe.co.nz
- transactional-admin.trademe.co.nz
- @site.trademe.co.nz
If it's not one of these, it's not us.
Report the message
If you receive an email that looks like it's from Trade Me but isn't, or asks you to enter personal details, don't reply or click any links.
- Forward the email to our team at abuse@trademe.co.nz
- If it’s an SMS message, report TXT spam to DIA.
We don’t send replies from the abuse@trademe.co.nz inbox. If you need further support, contact our Customer Experience Team.
We do our best to keep Trade Me a safe place to buy and sell. To learn more about protecting yourself from scammers, visit our Trust & Safety blog.
Suspicious activity on Trade Me
Tell us if something about a listing, member or trade looks or feels suspicious. Learn more about reporting listings and reporting abuse or inappropriate behaviour.
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