Phishing and scams

Find out how to stay vigilant and identify phishing emails.

If you think your account has been compromised, get in touch with us right away.

If something seems too good to be true, it probably is. Help keep yourself safe online by checking out our phishing and scams blog post.


Receiving suspicious emails

A phishing email or website will pretend to be a reputable brand – in an attempt to get you to send them your personal information.

If an email claiming to be from Trade Me looks or feels suspicious, check:

  • What the email is asking for
    Trade Me will never ask for your credit card details, or password via email.
  • The sender's email address
    Emails from Trade Me only ever end in
    '', '' and ''. If it's not one of these, it's not us.


If you receive an email that looks like it's from Trade Me but isn't, or asks you to enter personal details, don't reply or click any links, and please let us know ASAP by forward the email to our team directly at won't receive a further reply as this email inbox is not actively monitored for support queries, so if you need our help get in touch and our Support team will get back to you.

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If you've clicked on a link in a suspicious email, please report it to us.



It's important to stay vigilant online. There are some sophisticated scams out there that can look pretty genuine. Our Trust and Safety blog has some great info to help keep yourself safe.

Tips to keep yourself safe:

  • If something seems to good to be true, it probably is.
  • Never share your login details with anyone.
  • Never send your credit card details via email.


If you think your account has been compromised, get in touch with our Trust and Safety team below.

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If you've paid for goods or services, and haven't received them – check out our dispute resolution process.


Suspicious activity on site

If something – about a listing, member, or trade – looks or feels suspicious, check out how you can report listings or behaviour.

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