Problems with shipping
If you're having issues sending a sold item – we can help.
Having problems sending something? We can help.
Pick up issues
If your parcel hasn't been collected on your preferred date, contact the courier directly to see where things are at:
Aramex: 0800 327 8929
NZ Post: 0800 268 743
Find out how to view your courier bookings.
Lost or damaged items
The person who organises the shipping, usually the seller, needs to contact the courier if an item is lost or damaged in transit.
Aramex claims process
NZ Post claims process
If the courier decides to compensate for lost or damaged items, compensation will go to the person who organised the shipping.
Find out how to view your courier bookings.
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