Problems with shipping

As a seller, you can specify your shipping rates, and set up payment instructions to be sent once the listing is won.

If you need help managing Book a courier – we can help.

Pick up issues

If your parcel hasn't been collected on your preferred date, contact the courier directly to see where things are at:

Aramex: 0800 327 8929
NZ Post: 0800 268 743

Lost or damaged items

The person who organises the shipping, usually the seller, needs to contact the courier if an item is lost or damaged in transit. 

Aramex claims process
NZ Post claims process

If the courier decides to compensate for lost or damaged items, compensation will go to the person who organises the shipping.


If you're having issues sending a sold item – we can help.

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