Problems communicating with the buyer

We expect contact within two working days – and payment within a week.

Here are some tips to help the trade run smoothly:

  • Check your junk or spam folder in case emails are there.
  • Check that you're using their correct email address. This can be found from your 'Sold' page.
  • Send through your contact number so the buyer can get in touch another way.
  • Spam filters can block emails automatically – check your email settings to make sure nothing has slipped through.


If the buyer has pulled out of the sale, you can apply for a success fee refund.


Thank you for your feedback!