Problems communicating with the buyer

If you're having issues communicating with the buyer – we can help.

If you're having trouble contacting the buyer – we can help.

Things you can try

  1. Try Trade Me Messages (if available) to message them instantly.
  2. Check your junk or spam folder in case emails are there.
  3. Make sure your contact details are up to date.
  4. Check that you're using their correct email address. This can be found on your 'Sold' page.
  5. Send through your contact number so the buyer can get in touch another way.


Still haven't heard from them?


If they still haven't been in contact to arrange delivery or pick up within the expected timeframe, you can refund their payment and relist.

Thank you for your feedback!
This form is for anonymous article feedback and we aren't able to reply. If you need help, please contact us.
Something went wrong
Try the action again, or get in touch with us.