Problems communicating with the buyer
If you're having issues communicating with the buyer we can help.
If you're having trouble contacting the buyer we can help.
Things you can try
- Check your junk or spam folder in case emails are there.
- Make sure your contact details are up to date.
- Check that you're using their correct email address. This can be found on your 'Sold' page.
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Send through your contact number so the buyer can get in touch another way.
Still haven't heard from them?
Based in our Code of Conduct, we expect the buyer to contact you within two working days and pay within a week. If you still haven't heard from them, we can help.
- Contact us and we can reach out to the buyer on your behalf.
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We can send the buyer your phone number when you apply for a success fee refund.
- Find out what to do if the buyer has pulled out of the sale.
If they still haven't been in contact to arrange delivery or pick up within the expected timeframe, you can refund their payment and relist your item.
Thank you for your feedback!