Dispute feedback
What to do if you don’t agree with feedback on Trade Me.
Sometimes, you might get feedback on Trade Me that you disagree with. Here's what to do if you want to dispute it.
Change feedback you've placed
Find out how to edit or remove feedback you've placed about another member.
Make sure you’ve done your part
Before disputing feedback, consider how the trade went. We expect everyone to follow certain rules during a trade.
If you’re a buyer, we expect you to:
- Reply to emails as quickly as you can.
- Pay for items you bought as soon as possible.
- Give a delivery address or set up a pickup right away.
If you’re a seller, we expect you to:
- Describe items, and answer questions, fully and accurately.
- Give payment instructions in a reasonable timeframe.
- Get items shipped as soon as possible.
Read our Code of Conduct to learn what we expect from you during a trade.
Contact the other member
Most of the time, you can solve problems by talking to the other member involved in the trade. It's also a good idea to check that your contact information on Trade Me is current.
File a Feedback Report
If you can't work things out directly with the other member, we might be able to help.
Before you report feedback, read our Feedback policy. We will not remove feedback if it follows our rules.
When you file a report, include all important information, like screenshots or proof that you paid. This helps us understand what happened during the trade.
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