Disputing feedback from the seller

If you've received unfair feedback from a seller – we can help.

Most issues are resolved with good communication. Here are some tips to help you get things sorted.

1. Check you've met your obligations

We expect buyers to:

  • Respond to emails as soon as possible.
  • Pay for goods purchased as soon as possible.
  • Provide a delivery address, or arrange pick up as soon as possible.

Check out our
Code of Conduct for more info on what traders need to do.

2. Contact the seller

Most problems are resolved by contacting the seller. It’s also a good idea to check that your contact details are up to date.

3. File a feedback report

If you can’t resolve things with the seller directly, we may be able to help.

We recommend checking out our Feedback policy first, before reporting feedback. We won’t remove feedback if it’s in line with our policies.

When filing a report, attach all relevant info – such as screenshots and proof of payment – to help your case.

File a report

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