Hello, thanks your answer is very helpful. Item was listed as used. The buyer initially sent photos (after I asked for some) with fingers poking through the “hole” making it look rather large, they then sent another “saying look you can see it in the listing photos” so yes it is in the listing but just looks like a loose couple of stitches. The initial email I received said “I have received item and it has a hole in it” I then had to probe for answers. Price new was approx $180 sold for $50 branded excellent quality item, worn one winter. I genuinely didn’t see the loose stitches, and...