Trademe can you tell me why I have 29 happy smilies and now 1 redface and 0 neutrals and still have only 96.7%, surely it could be lifted to 99% or 98%?

By 'work with the seller for a resolution' do you mean communication? then yup did that, no answer.  

Thank you so much, I learnt more here than on the IRD NZ website. Cheers