trademe trust and safety team did not release the money from my ping account and contacted me to say the money was in "quarantine" until after trade has been completed and buyers have received their items or placed positive feedback to show trade has been successful. I contacted trademe support multiple times and was told the same thing so I asked to speak with management or senior staff which hasn't happened to date. I was left with no option but to refund the buyers and cancel trade leaving my ping account in debit.

This is exactly why I wouldn't send item until its in my personal account... Ping T&Cs 3.4 " the seller acknowledges that payments into the seller's Ping balance are not a guarantee of payment into the seller's verified Nominated Bank Account."