Kia ora Tayor, This error occurs when your account information isn't complete usually due to not having a last name added. It's an easy fix, just add your last name to your membership and it will fix up the issue. Here are the steps to edit your account info: visit your My Trade Me hub. scroll down and under the heading 'Update my details' select 'Edit contact details' once you've added your last name click on update at the bottom of the page.

Kia ora, You can get in touch with the Homes team by emailing them at help@homes.co.nz