Yes have emailed them with explanation and done a refund. What if they are not understanding? What if they give bad feedback for a genuine mistake? Would that be fair?  

Oh and on top of that, it gives you somewhere in their email to go to if you feel this is wrong and contact us, but when you go there it is just info on being in trade and no where for you to contact them. Are they doing this to try and recoup fees or something?

I have just got up this morning and they have put me in trade. WTH I am not in trade. I have only sold 88 items and until recently when I started clearing out my storage unit, just list the same items pretty much week to week. I see way more people that should be in trade who have thousands of feedback and thousands of listings. How can they just make this decision without even asking. I have sent them a message but that could take days and in the meantime when if I sell something I am going to get stung with higher fees.