Got it back, don’t know how but the damn thing is dead, first time that’s ever happened. Looks like someone gets a refund after all. Slightly annoyed at spending $30 shipping a dead thing over the country, but thats no one’s fault - win some, lose some. Thanks all for the advice
Thanks, I missed that bit about a not as described dispute, I’ll let them know they need to ship back. Happy to pay for shipping, tho to be honest I don’t think it’s faulty, that’ll be the next fun thing
Sold an item which the buyer says is faulty. I tested before sending. They’re asking me to refund before they send the goods back, I’m not willing to do that as I only have their word it’s faulty. I have said if they send it back and it’s faulty I’ll refund. Basically want to know if I’m ok sticking to my guns and not refunding until the item has been returned. Couldn’t find anything in the terms and conditions about it