Thanks everyone! I have just told Trade Me my side of the dispute so hopefully I will have an outcome soon. From this point on, I definitely would not recommend using Aramex for shipping and I will not be doing so in the future. Their inability to respond to enquiries is frustrating for buyers and sellers, putting both parties in difficult positions. The rules around refunds and who is responsible for what is too unclear and has limited protection for sellers who simply want a cheaper shipping option for their buyers. Aramex's delivery service is simply not good enough, especially from what...