I have been asked for the reserve on an auction item I've listed. I've never had this happen before. What do the community recommend? Thank you for your advice.

I missed placing a photo on my sale page and I've been questioned about the lack of a photo. When I try to add a photo to my page I keep getting an OOPS! notification which informs me that the tech department have been notified. That's fine, but no-one has contacted me and I don't seem able to contact anyone at TradeMe. Can anyone help me add my pic please?