Kia ora Markus - I’m sorry to hear you’re unhappy with the item you’ve bought. If you aren’t able to sort things out with the seller yourself, the good news is that our Trade Disputes team can step in and encourage a resolution. For them to get the ball rolling and look into this for you, all we need you to do is fill out a quick dispute report. Once you’ve done that, our team will touch base with the seller. They’ll keep you updated with emails so be sure to keep an eye on your inbox. Just a heads up, this dispute report will not work if you're using Internet Explorer. If you switch to a d...