Hello Bernie, TradeMe has messed up the size, and much of the image information so they cut critical amounts of details off and cannot be viewed properly. Also often the images will not be added to a listing correctly either. TradeMe staff often try to gaslight users and refuse to fix these major image issues e.g. in a lot with lots of small items the New Look edits will remove many of the items being sold so users cannot see them and think lots are much smaller or that the seller is purposely trying to hide details (which as a person who takes detailed item images for others is frustrating...

It is sad that there clearly was no user testing and no basic testing of the New Look style and they are in direct breach of the Fair Trading Act by hiding and removing information from the view of buyers. It takes less then a couple minutes to lodge a case with the commerce commission and I would advise this as the New Look changes get much much worse once you are forced onto New Look without the ability to return to old/desktop style. Most functionality of the site is removed and many family and other users will & have been mislead/tricked by the exceptionally dodgy design (and since they...

Hi SJ, I do the same I take a record of the listing page for all items I put on the watchlist as I can get the full picture information (normally most the images are cut so badly on the website they are intentionally misleading to both sellers and buyers so you cannot see items being sold with much of them cut off), and a copy of the price information as Trademe intentionally hides this after an auction has completed (breach of the Fair Trading Act). TradeMe can no longer be trusted to keep an accurate record of what was listed, sold or lost. It cannot even be trusted to give the auction wi...

Template email to all known sellers (note trademe will try to hide the seller contact details to many users via the New Look design so you will have to hope the contact details are sent to you via email or that you have had prior contact with the same seller before): Thank you for the sales. Trademe no longer can be trusted to show the sold price information in the New Look website please can you let me know the won price for each item, the shipping cost and the total price for payment including shipping. Trademe also no longer shows the payment information in the New Look design website, p...

No that is not the total price paid and it is not the price paid for the items. By charging those prices trademe is overcharging users intentionally and by listing those prices instead of the true win price it is intentionally deceiving users as those are not the item costs and are not the costs for the order (the shipping was a completely different price not equivalent to those you have listed). I guess if you want to mislead customers and falsely charge them via ping then Trademe can continue breaching the Fair Trading Act as that is the actual def of what not to do in the act. I don't kn...

Hi Callum, Sorry no, those are not the correct costs. The totals of the item price are 8 & 25 but the shipping is not. So the item won cost is incorrect in the list and the shipping cost (which is a separate charge and not representative of the cost for an individual item) is also incorrect. So the New Look style makes it look like the auction completed at the won price of 14.9 & 32 which is incorrect as that is not the price of the items brought. In the New Look style there is no option to select or view shipping & address information and in ping the details are completely obfuscated so it...

Please don't judge the brony-ness of these items used as an example. The tool stuff I brought in a combined shipping order is even more messed up but it is an older purchase so I tried to post a couple of the most recent. Shown are following issues: No Seller Payment Information Available: The pay link which only appears on some listings, but not on most, goes to a ping with the wrong payment cost, incorrect details and no seller bank details available which means the seller has to be contacted directly to get payment information. Incorrect Prices Shown: the bidding won values were vastly d...

The new look site is inaccessible so many key functions & information are removed and not able to be accessed. For selling items via my partners account we found that the new look was absolutely inaccessible so had to manage trades outside of trade me altogether and could not trust trademe even to correctly provide sales info. The best option so far is to pray you still have access to the old style using both browser set to desktop and in the trademe site at the bottom try switching the display to desktop style. This may not work as it could also require browser cookie clearance, and resta...

Hello flossy63, Issue: What you are experiencing is completely normal New Look functionality. On completion of auctions for many listings the information about them disappears. Including bids, auction win price, questions, details about the listing, visibility in the lost list is often not working, they also can have failure to show in the won list correctly. More bugs are present for listings with the new reference numbers e.g. KP-xxxxx, KL-xxxxx etc instead of the Pxxxxxx format ones as these new listings are not connected properly with the service calls & data structures of the older lis...