Further to my previous post regarding fraudulent use of my visa card, I forgot to add that we still have the card (cancelled) and hadn't made any online transactions or used the card recently and now wonder if our Trade me account was hacked. I've just read Trade mes tips on keeping cards safe and how they ring to warn people of big transactions, sadly they didn't do this with us.

Fraudulent use of Visa card to purchase from Trademe. My visa was used to purchase goods from Trademe and Holiday houses Wellington yesterday 19/3/22. I can't get in touch with Trademe to get information about the transactions or cancel them which is extremely frustrating as the amounts involved are not small. Any help appreciated in how to get a quick response from Trademe. Thanks

Hi Gary, We haven't received any emails confirming purchases as someone has used our visa card to pay for their purchases. We have no idea who this person is as we still have our visa card which hasn't been used recently either in store or online by us and as  the fraudulent transactions are two Trade me purchases and two Holiday houses Wellington transactions which I believe are also linked to Trade me I'm presuming somehow they have had access to our My Trade me. If Trade me would answer my emails giving details of transactions I would be able to pass details on to Police.  The total amou...