Thanks everyone for your comments, especially the common sense one! I know where to come for help now. In NZ and overseas I've been user testing software at the design and testing phases for large corporates and governments for over 25 years, so I have a little bit of experience in using multiple products, before and after release. I went back to using My Products last year after a few years break. I had no issues with it previously but the team I worked with struggled, so we went back to listing in My Trade Me. When they were upgrading last year on the suggestion of the support staff I ...
@classictrades Beware My Products it is horrid to use. You'll waste hours learning how to use it as it is full of quirks. The guide was like a frigging novel. That tells you something! The shipping section is particularly crap. And then the filing system in there is utter rubbish. Oh and then it auto lists and auto offers which I find a pain.
Callum - teething issues!!! Are you having a laugh? Functionality is broken. The process for doing anything now takes twice as long - more clicks, more screens. It is a dogs dinner. Painful to use. I've worked for big IT companies before and frankly if these guys had been in any of the projects I had worked on, the lead would have had them sacked. It is one long continuous cluster f**k! It has got so painful, it is getting to the point where I don't want to wade through treacle to manage listing. As it is numbers of buyers have dropped significantly since they started charging service fees.
Duplicating is useless. I want to copy and change things - don't use this as it will f**k up all your listings. I hate using trade me now and am sick of writing up bugs since this latest rollout. How do you copy a listing? Do they not have templates in My products or do you have to copy and paste the whole thing again and amend! It was so simple with the sell similar function before. Another cock up Trade Me.
Trying out Products as the desktop version going has made the Sold area cumbersome to manage. I don't get the wording on this fixed price offer section. Why would you do a fixed offer on a sold item and offer it to bidders. Isn't the point of Fixed Price offer that you want to reduce if not sold. If someone has bid on the auction, they win. Why would you do a Fixed Price offer post auction?
Having worked in the tech industry for 30 years, I find it difficult to believe that the recent changes at Trade Me are purely due to incompetence. In my experience, no team could implement changes this detrimental without it being intentional. It’s hard to accept that basic features like Search for Sales or filtering out non-paying buyers couldn’t be maintained—unless there was a deliberate reason. The overall direction suggests these changes are designed to make the platform less seller-friendly, possibly to push users toward using Ping for payments, which would benefit Trade Me financial...
I just tested this to double check. There is now no warning to say that you have reached your limit of free listings. It just lists and removes the money from your account. When I had no money in my account, the warning that you owed money was very unclear. I thought it was for Trade Me sales fees so went ahead and listed. I would like a refund of the fees please and for you to go back to what you were doing before and making it very clear what you are paying for!
Are you attempting to kill Trade Me? Changes made to the desktop version today which make it near impossible to manage sales (removal of the search function and filters to check who needs to pay) and now charging a service fee to buyers! Both sellers and buyers are going to walk. You can only push so many buttons before all goodwill is lost.
There is a note on the Trade Me site. This was not notified via our email box and one week to change prices is really unacceptable.
The issue I keep coming across is if you select Aramex as the courier quote and then the buyers purchases the item, they can end up paying more than the original quote. This is because Aramex have changed the rural borders. Properties that used to be non-rural are now rural - TM appears rely on the purchaser to select rural. With the change in boundaries many don't realise or consider themselves rural and the system doesn't adjust the quote to the address.